Shipping policy

Shipping Policy

Thank you for shopping with NexoKits.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Processing times may be longer during periods of high demand.

Shipping Time

Estimated delivery time is 7–21 business days from the date your order is shipped.

Please note that shipping times are estimates and may vary due to factors outside of our control, including carrier delays, customs processing, weather conditions, and peak shipping seasons.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. NexoKits is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

NexoKits is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If you experience an issue with delivery, please contact the carrier directly or reach out to us and we will do our best to assist.